Privacy Policy
Effective Date: 03/02/2025
Elite Express Cargo LLC operates the Logx mobile application, designed for delivery and cold chain logistics tracking. This Privacy Policy explains how we collect, use, and protect your data when you use our app.
1. Information We Collect
We may collect the following types of data through Logx:
- Personal Information
- Name
- Mobile number
- Company or client identifier (if applicable)
- Delivery & Operational Data
- Delivery addresses and location details
- Delivery timestamps
- Temperature readings and compliance data (when sensors are used)
- Proof of delivery (e.g., signatures, photos)
- Device & App Data
- Device model, OS version
- Unique device identifiers
- App version
- Crash reports and diagnostics
- Location Data
- Foreground and background location data to monitor delivery routes
- Tracking is active via foreground services with persistent notifications (Android 14 requirement)
- Log Data
- IP address
- Event logs related to delivery milestones
2. How We Use Your Information
- Track and optimize cold chain and delivery performance
- Monitor route compliance and temperature integrity
- Provide real-time delivery updates
- Enhance operational efficiency
- Ensure regulatory and client-specific compliance
- Troubleshoot and improve the Logx app
3. Permissions & Android Privacy Compliance
- Location Permission: Required for real-time tracking during active deliveries, including background usage.
- Foreground Service Notification: Persistent notification when tracking is active (Android 14 compliant).
- Sensor Access: Temperature/compliance sensors if integrated.
- Storage & Media Access: To capture proof of delivery images (if applicable).
4. Data Sharing
We do not sell or rent your personal data. Data may be shared:
- With authorized logistics clients or partners for service tracking
- With third-party service providers (e.g., Firebase for analytics)
- As required by law, regulatory authorities, or contractual obligations
5. Data Security
We employ appropriate security measures, including:
- Encryption of data in transit and at rest
- Access controls and authorization protocols
However, no method of transmission is completely secure.
6. Data Retention
We retain data only as long as necessary for:
- Operational requirements
- Regulatory and contractual obligations
- Dispute resolution
Data may be securely deleted when no longer required.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access your data
- Request corrections
- Request deletion (subject to operational limits)
- Withdraw consent for specific data processing activities
For requests, contact us at itsupport@elite-co.com
8. Third-Party Services
Logx may use third-party SDKs, such as:
- Google Play Services
- Firebase Analytics
- Google Maps
These services have their own privacy policies (e.g., Google Privacy Policy, Firebase Privacy Policy).
9. Children's Privacy
Logx is not intended for individuals under 13 years of age. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted within the app or through version releases.
11. Contact Us
For questions or concerns: